Vinod Balanarayanan

Solutions Architect • Building scalable, user-focused systems • Independent App Builder

I’m a solutions architect and hands-on engineer with 22+ years across software development, people leadership, and service delivery. I enjoy building robust, practical software that delivers real value — from enterprise platforms and integrations to independent apps and tooling.

Location Auckland, New Zealand

Email vinubal@yahoo.com

Links vbverse • LinkedIn • GitHub (coderdoniv)

Delphi C#/.NET Firebird SQL Integrations Payments Mobile Apps

Experience

Solutions Architect

VetlinkPRO — Practice Management Software • Auckland, NZ

Feb 2017 — Present

Leading modernisation and ongoing enhancement of a large veterinary practice management platform
Designing and implementing integrations with payment providers and external systems
Balancing long-term architectural decisions with day-to-day product delivery
Contributing hands-on across critical areas of the codebase (desktop and companion applications)

DelphiFirebirdC#/.NETIntegrationsPayments

Service Delivery Manager

Tata Consultancy Services (TCS) • Chennai, India / London, UK

Jun 2014 — Feb 2017

Led L1/L2/L3 support operations for General Merchandise & Logistics applications for M&S (London)
Managed a distributed team (~50 offshore + ~20 onsite) with strict SLA commitments
Reduced overall incident backlog by ~70% and stabilised service delivery during transitions
Coordinated dashboards and operational visibility to support real-time decision making

Service DeliveryPeople LeadershipOperationsITIL

Support Manager

Nielsen (via TCS) • Paris, France

Aug 2011 — May 2014

Managed L1/L2 support for Nielsen’s Consumer Information Platform (CIP) across multiple countries
Drove service improvement proposals and operational planning for time-critical production cycles
Improved customer satisfaction from ~66% to ~99% over the engagement
Built and used internal tooling to track, analyse, and manage support activities

SupportOperationsAnalyticsStakeholder Management

Team Lead / Software Engineer

J&B Software • India

Feb 2003 — Feb 2008

Enhancements and production support for a flagship transaction management system
Built internal utilities to reduce deployment and maintenance errors across client installations
Travelled to the USA for client implementations and customisation work

DelphiDesktop AppsSupport

Software Engineer

International Data Systems • Kochi, India

May 2002 — Feb 2003

Converted an Access 97 inventory/accounting solution to Delphi 6 + SQL Server 2000
Modernised and ported legacy utilities to Delphi; delivered custom software for local customers

DelphiSQL Server

Contract Project Technical Assistant

Electronics Research & Development Centre of India • India

Feb 2001 — Nov 2001

Built a job card management system from scratch and supported maintenance and fixes

Desktop AppsSystems

The experience summary above is based on your existing resume content and recent profile alignment.

Skills

Core

Solutions architecture
Product-focused engineering
System integration
Payments & third-party providers
Service delivery & operations
People leadership

Technologies

Delphi (VCL/FM)
C# / ASP.NET
HTML, CSS, JavaScript
SOAP / REST
Firebird / SQL Server
Git, SVN, TFS, Jenkins

Learning / exploring: Python, Flutter, React, AWS

Education

Bachelor of Engineering (Electronics & Communication)

Madurai Kamaraj University — 2000

Diploma in Advanced Computing

CDAC, India — 2001

Awards

Multiple performance awards throughout career
Gem Award (Top 15 Contributors) — J&B Software
Top 10 project managers (Retail domain) — Tata Consultancy Services (2012)
Multiple performance awards — Nielsen

Interests

Competitive badminton
Indoor cricket (autumn & winter seasons)
Building independent mobile apps (Android & iOS)
Home automation and IoT