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Vinod Balanarayanan

Solutions Architect • Building scalable, user-focused systems • Independent App Builder

I’m a solutions architect and hands-on engineer with 22+ years across software development, people leadership, and service delivery. I enjoy building robust, practical software that delivers real value — from enterprise platforms and integrations to independent apps and tooling.

Location Auckland, New Zealand
Delphi C#/.NET Firebird SQL Integrations Payments Mobile Apps

Experience

Solutions Architect

VetlinkPRO — Practice Management Software • Auckland, NZ
Feb 2017 — Present
  • Leading modernisation and ongoing enhancement of a large veterinary practice management platform
  • Designing and implementing integrations with payment providers and external systems
  • Balancing long-term architectural decisions with day-to-day product delivery
  • Contributing hands-on across critical areas of the codebase (desktop and companion applications)
DelphiFirebirdC#/.NETIntegrationsPayments

Service Delivery Manager

Tata Consultancy Services (TCS) • Chennai, India / London, UK
Jun 2014 — Feb 2017
  • Led L1/L2/L3 support operations for General Merchandise & Logistics applications for M&S (London)
  • Managed a distributed team (~50 offshore + ~20 onsite) with strict SLA commitments
  • Reduced overall incident backlog by ~70% and stabilised service delivery during transitions
  • Coordinated dashboards and operational visibility to support real-time decision making
Service DeliveryPeople LeadershipOperationsITIL

Support Manager

Nielsen (via TCS) • Paris, France
Aug 2011 — May 2014
  • Managed L1/L2 support for Nielsen’s Consumer Information Platform (CIP) across multiple countries
  • Drove service improvement proposals and operational planning for time-critical production cycles
  • Improved customer satisfaction from ~66% to ~99% over the engagement
  • Built and used internal tooling to track, analyse, and manage support activities
SupportOperationsAnalyticsStakeholder Management

Team Lead / Software Engineer

J&B Software • India
Feb 2003 — Feb 2008
  • Enhancements and production support for a flagship transaction management system
  • Built internal utilities to reduce deployment and maintenance errors across client installations
  • Travelled to the USA for client implementations and customisation work
DelphiDesktop AppsSupport

Software Engineer

International Data Systems • Kochi, India
May 2002 — Feb 2003
  • Converted an Access 97 inventory/accounting solution to Delphi 6 + SQL Server 2000
  • Modernised and ported legacy utilities to Delphi; delivered custom software for local customers
DelphiSQL Server

Contract Project Technical Assistant

Electronics Research & Development Centre of India • India
Feb 2001 — Nov 2001
  • Built a job card management system from scratch and supported maintenance and fixes
Desktop AppsSystems

The experience summary above is based on your existing resume content and recent profile alignment.

Skills

Core

  • Solutions architecture
  • Product-focused engineering
  • System integration
  • Payments & third-party providers
  • Service delivery & operations
  • People leadership

Technologies

  • Delphi (VCL/FM)
  • C# / ASP.NET
  • HTML, CSS, JavaScript
  • SOAP / REST
  • Firebird / SQL Server
  • Git, SVN, TFS, Jenkins

Learning / exploring: Python, Flutter, React, AWS

Education

Bachelor of Engineering (Electronics & Communication)

Madurai Kamaraj University — 2000

Diploma in Advanced Computing

CDAC, India — 2001

Awards

  • Multiple performance awards throughout career
  • Gem Award (Top 15 Contributors) — J&B Software
  • Top 10 project managers (Retail domain) — Tata Consultancy Services (2012)
  • Multiple performance awards — Nielsen

Interests

  • Competitive badminton
  • Indoor cricket (autumn & winter seasons)
  • Building independent mobile apps (Android & iOS)
  • Home automation and IoT