Solutions Architect working on a veterinary practice management system used in daily clinical operations. Responsible for solution design, integration architecture, and implementation across core desktop and mobile platforms.

• Designing and maintaining core application workflows used by clinics and support staff
• Designing and implementing integrations with external clinical, imaging, and regulatory systems
• Building and maintaining mobile applications as part of the broader solution ecosystem
• Ensuring core workflows are reliable, maintainable, and safe to evolve

• Integrated with a restricted drug register system to support controlled medication workflows
• Integrated with radiology and imaging systems for diagnostic data access
• Integrated with multiple third-party payment providers for standard payment processing
• Integrated WhatsApp messaging into core workflows to support client communication

• Designed and implemented CI/CD pipelines using Jenkins where no automated build or delivery process previously existed
• Automated build, packaging, and deployment steps for core applications
• Reduced reliance on manual build processes and improved consistency across releases

• Designed the overall payment ecosystem covering in-person and link-based payments
• Implemented in-person payment processing within the core application
• Led integration of link-based payments into the main application, coordinating with another developer responsible for the external payment component

Explored the application of AI within clinical workflows through internal proof-of-concept work, focusing on feasibility, workflow fit, and potential impact.

• Developed proof-of-concept solutions to explore AI-assisted domain-specific documentation and summarisation
• Prototyped end-to-end flows involving mobile capture, backend processing, and structured clinical output
• Designed approaches for applying templates to generated content
• Conducted feasibility work that later informed production implementations by other developers
• Explored summarisation of structured and unstructured historical records to provide contextual overviews

Responsible for service delivery of General Merchandise and Logistics systems within a large retail environment. The role involved coordinating support across multiple technology groups and ensuring time-critical overnight processing completed within agreed SLAs.

• Owned end-to-end service delivery for a nightly allocation and replenishment process spanning multiple software systems
• Coordinated across technology groups including ERP, integrations, and downstream logistics systems
• Identified gaps in end-to-end visibility that led to missed SLAs and delayed interventions

• Drove the design of an overall monitoring approach to track each step of the overnight processing flow
• Defined monitoring behaviour, alerting requirements, and the information needed by support teams to intervene early
• Led cross-team design discussions and alignment to implement the monitoring solution across systems

• Handled service delivery challenges at a large, remote logistics site with operational and relationship constraints
• Motivated and supported team members to take on difficult assignments, positioning the work as a growth opportunity
• Built a strong working relationship with senior on-site stakeholders, improving collaboration and operational outcomes
• The turnaround improved client trust and operational stability in a challenging environment

Built and adapted internal tooling to consume exported operational data and surface monitoring views. The tooling complemented the wider monitoring solution but was not the primary system.

Took charge of global support operations during a period of organisational transition following an acquisition. The role involved stabilising service delivery, aligning teams with differing cultures and priorities, and restoring client confidence across Europe.

• Led global support operations for an enterprise analytics platform across Europe, with later responsibility extended to APAC and LATAM
• Inherited a fragmented team with mixed priorities following acquisition and restructured it around shared goals and accountability
• Addressed performance and collaboration challenges through clear expectations, regular fact-based communication, and difficult personnel decisions where required
• Introduced daily operational reporting to provide transparency on current state versus service targets

• Stabilised service delivery under strict SLAs during large-scale platform consolidation
• Worked closely with client counterparts to rebuild trust and improve working relationships
• Supported expansion of the support model as additional regions and platforms were consolidated into a unified system
• Contributed to customer satisfaction improving from the low 60s to the high 90s within one year.

• Introduced real-time operational visibility to enable proactive intervention and improve support decision-making.

Worked across product development and consulting roles, contributing to large-scale enterprise systems and gradually taking on design, technical leadership, and ownership responsibilities.

• Worked on a flagship enterprise lockbox and remittance processing platform used by major US banks
• Contributed across multiple phases of the SDLC, including design, development, customisation, and delivery
• Served as team lead, designer, and developer on customer-specific implementations
• Worked directly with US banking clients through on-site engagements, including delivering product training and supporting customer-facing discussions.

• Worked as a technical consultant on a survey and analytics application suite, delivering enhancements, prioritising demand, and providing level-3 support.
• Enhanced an existing POS and reporting application by introducing configuration-driven data aggregation, handling localisation, and performing database migration as part of modernisation.

Began professional career working on enterprise and custom software systems, gaining hands-on experience in application development, migration, and maintenance.

• Migrated multiple legacy systems, including inventory and accounting applications, to Delphi and SQL Server.
• Contributed to the design and development of a job card management system for a government organisation, later taking on a team lead role within the project.