Vinod Balanarayanan

Solutions Architect • Building scalable, user-focused systems • Independent App Builder

I’m a solutions architect and hands-on engineer with 24+ years of experience designing and evolving software systems, including earlier roles spanning software development, people leadership, and service delivery. I enjoy building robust, practical solutions that deliver real value, across enterprise platforms, integrations, and independent applications and tooling.

Location Auckland, New Zealand

Email vinubal@yahoo.com

Links vbverse • LinkedIn • GitHub (coderdoniv)

Delphi C# / ASP .NET Firebird SQL SQL Server Flutter Integrations Payments Mobile Apps AI-Assisted Workflows

Experience

Solutions Architect

Vetlink Pro • Auckland, New Zealand

Feb 2017 — Present

Lead the modernisation and ongoing enhancement of a large veterinary practice management platform, built on a distributed application architecture spanning desktop applications, background services, APIs, and mobile clients
Design and implement integrations with external clinical, imaging, messaging, and payment systems
Architect payments and messaging as functionally scalable platforms, enabling new capabilities and flows to be added incrementally
Introduce CI/CD pipelines using Jenkins to automate builds and releases where no prior automation existed
Design AI-assisted capabilities to support professional workflows, and define the architectural foundation for ongoing AI-enabled application enhancements
Balance long-term architectural decisions with hands-on delivery across critical areas of the codebase

DelphiFirebirdC# / ASP .NETSQL ServerFlutterPythonIntegrationsPaymentsApplied AI

Service Delivery Manager

Tata Consultancy Services (TCS) • Chennai, India / London, United Kingdom

Jun 2014 — Feb 2017

Led L1/L2/L3 support operations for General Merchandise and Logistics applications for a large UK-based retail client
Managed a distributed team (~50 offshore and ~20 onsite) with strict SLA commitments
Reduced overall incident backlog by approximately 70% and stabilised service delivery during transitions
Owned operational reliability of a time-critical nightly allocation and replenishment flow spanning multiple systems and technology groups
Drove the design of end-to-end monitoring and alerting across the flow to enable early intervention and improve SLA adherence
Improved collaboration in a challenging onsite environment by motivating engineers to take on difficult assignments and building strong stakeholder relationships

Service DeliveryPeople LeadershipOperationsITILDelphi

Support Operations Lead

Tata Consultancy Services (TCS) • Chennai, India / Paris, France

2010 — May 2014

Led support operations for an enterprise analytics and market research platform across Europe, with responsibility later expanded to include APAC and LATAM regions
Stabilised service delivery during organisational transition by aligning the team around clear goals, ownership, and consistent execution
Introduced daily fact-based operational reporting and drove accountability, including difficult personnel decisions where required
Contributed to customer satisfaction improving from the low 60s to around 99% within one year
Introduced real-time operational monitoring and reporting (including internal tooling) to improve visibility and proactive issue management

Support Operations Service delivery Stakeholder management Delphi Oracle

Technical Consultant / Software Engineer

Tata Consultancy Services (TCS) • Chennai, India / Milan, Italy

Feb 2008 — Jul 2010

Survey & analytics suite: delivered enhancements, prioritised demand, and provided level-3 support
Loyalty and reporting system: introduced configuration-driven data aggregation, handled localisation, and supported database migration as part of modernisation.

DelphiC# / .NETPostgreSQLVisual Basic

Team Lead / Software Engineer

J&B Software • Chennai, India

Feb 2003 — Feb 2008

Worked on a flagship lockbox and remittance processing platform used by major US banks
Served as team lead, designer, and developer on customer-specific implementations and product enhancements
Completed on-site US client engagements, including customer-facing discussions and product training

DelphiVC++SQL ServerCrystal Reports

Software Engineer

International Data Systems • Kochi, India

May 2002 — Feb 2003

Contributed to the modernisation and migration of legacy business applications, including inventory and accounting systems.

DelphiSQL Server

Contract Project Technical Assistant

Electronics Research & Development Centre of India • Kochi, India

Feb 2001 — Nov 2001

Worked as part of a project team to develop a workflow management system for a government agency.

Visual BasicOracle

Skills

Core

Solutions architecture
Product-focused engineering
Architecture ownership & evolution
Technical strategy & roadmap shaping
Payments & external system integrations
Technical leadership & mentoring

Technologies

Core Engineering Platforms

Delphi (VCL/FMX), C#, Flutter (iOS & Android), HTML, CSS, JavaScript

System Design & Integration

REST APIs, SOAP
Third-party integrations
Event-driven workflows

Data & Persistence

Firebird
SQL Server

DevOps & Delivery

Git, GitHub, Jenkins, CI/CD pipelines

AI & Intelligent Systems (Applied / POC)

Speech-to-text (Whisper), speaker diarization (Pyannote)
LLM-based structuring (LLaMA, OpenAI, Claude), Python services (Flask APIs)
AI-assisted developer tooling, human-in-the-loop workflows

Cloud & Infrastructure

AWS (EC2, IAM, basic networking, deployment pipelines)
Azure (introductory exposure)

Focused on applying technologies pragmatically to real-world product workflows, from proof-of-concept through production-ready system design.

Education

Bachelor of Engineering (Electronics & Communication)

Madurai Kamaraj University — 2000

Diploma in Advanced Computing

CDAC, India — 2001

Awards

Gem Award (Top 15 Contributors) — J&B Software
Top 10 Project Managers (Retail Domain) — Tata Consultancy Services (2012)
Multiple performance and excellence awards — J&B Software, Tata Consultancy Services

Interests

Competitive badminton and indoor cricket
Independent mobile app development (Android & iOS)
Home automation and IoT